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Index

FAQ

TERMS AND CONDITIONS 

 

WE USE REASONABLE COMMERCIAL EFFORTS TO INSURE THE ACCURACY OF ALL INFORMATION POSTED ON OUR WEBSITE, OR DISTRIBUTED TO OTHER WEBSITES. OUR LIABILITY, IF ANY, SHALL BE LIMITED TO THE AMOUNT OF RENTAL CHARGES PAID TO US. THE TERMS AND CONDITIONS AND PREVAILING LAW COVERING THE RENTAL SHALL BE THOSE STATED ON THE RENTAL CONTRACT PRESENTED AT THE RENTAL LOCATION. IF YOU BOOKED A PREPAID PAY NOW RATE YOU WILL BE CHARGED IN USD FOR THE TOTAL QUOTED. PAY ON ARRIVAL RATES OR ANY ADD ON PURCHASES THAT ARE PAYABLE AT PICKUP WILL BE TAKEN IN LOCAL CURRENCY AT THE TIME OF PAYMENT. A RENTAL DAY CONSISTS OF A 24-HOUR PERIOD COMMENCING WITH DATE AND TIME INDICATED ON THE RENTAL CONTRACT. CHANGES TO THE RESERVATION OR THE RENTAL MAY RESULT IN A CHANGE OF RATE OR AN ADDITIONAL FEE. THERE ARE NO REFUNDS FOR EARLY RETURNS. MULTIPLE OR DUPLICATE RESERVATIONS MUST BE MADE IN DIFFERENT NAMES OR THOSE RESERVATIONS MAY NOT BE HONORED AND ARE SUBJECT TO AN ADMIN FEE. VEHICLE MAKES AND MODELS ARE EXAMPLES ONLY AND ARE NOT GUARANTEED. IF YOU HAVE RESERVED A PAY ON ARRIVAL RENTAL A CREDIT CARD GUARANTEE IS REQUIRED IN ORDER TO RESERVE A VEHICLE. IF YOU HAVE RESERVED A PREPAID PAY NOW RENTAL YOUR CREDIT CARD WILL BE CHARGED IN FULL AT THE TIME OF RESERVATION. THE CREDIT CARD USED FOR PREPAYMENT MUST BE PRESENTED AT THE RENTAL COUNTER AT THE TIME OF PICK UP. THIS IS A NON-REFUNDABLE RESERVATION AND MAY NOT BE MODIFIED OR CANCELLED. IF YOU DO NOT PICKUP YOUR RENTAL WHEN SCHEDULED YOUR RESERVATION WILL BE CANCELLED AND YOU WILL NOT RECEIVE A REFUND OR CREDIT. PREPAID RATES ARE SUBJECT TO AVAILABILITY. NOT INCLUDED IN YOUR RATE IS FUEL, UNDERAGE DRIVER FEE, ADDITIONAL DRIVER FEE AND SPECIAL EQUIPMENT AS WELL AS SUPPLEMENTAL LIABILITY INSURANCE OR ANY OTHER AVAILABLE OPTION. YOU WILL BE RESPONSIBLE FOR ANY DEDUCTIBLE OR EXCESS OF INCLUDED COLLISION OR THEFT WAIVERS IN CASE OF DAMAGE OR LOSS.

Requirements

Can I use my international driver's license?
Valid drivers licenses issued in your state or country is acceptable as well as international licenses.

Do I need insurance? Yes, insurance is required by state law. Companies accepted: Geico, Progessive, Liberty Mutual, Infinity and State Farm insurance, USAA, ESurance, Farmers, Nationwide. An administrative fee of $8.99 may apply for using a personal insurance and not accepted on all conditions.
No insurance accepted from Outside of the U.S. (Included Canada and Puerto Rico)

What are your age requirements?
You have to be at least 21 years of age.

Service

Do you pick up and drop off customers?
Yes, we have a service to pick up and drop off customers for rentals.

Do you deliver and pick up the vehicle?
Yes, we do provide these services.

Do you pick up at the airports?
Yes, we pick up from the airport and deliver to the airport.

Do you deliver at the hotels?
Yes, we do deliver at hotels but customer needs to be present to sign your rental contract.

Method of payment

What forms of payment do you accept?
You can pay cash, check, credit card, travels check, or debit card.

Can I use another persons credit card for renting a vehicle?
Yes, but the card holder must present themselves with proper i.d. to sign the rental contract.

Deposit

Do I need a deposit?
Yes, a deposit is required for security purposes. The amount of the requested deposit will be returned to you of 10 to 15 days.

How much is the deposit?
The deposits is based on the type of vehicle, usually from $250.00 to $1000.00 for cash deposits.

Type of vehicles

What type of cars do you have?
We have economy, compact, mid size, full size, convertibles, vans, maxi van 12 seats, SUVs and some exotic cars.

Do you have automatic or stick shift cars?
We have automatic cars and stick shift cars, make sure you ask for a stick shift in advance. Since most of our cars are automatic.

Do you have air conditioned cars?
Yes, all our cars have air conditioning.

Do you rent cars by the hour?
Yes, cars can be rented by the hour with a minimum of 4 hours.

Accessories

Do you offer accessories with your rentals?
We do have accessories that can be rented with the vehicles. The accessories are a baby seat, cell phones, and GPS systems.

Additional charges

Is there an additional charge for more than one driver?
Yes, additional charges apply when rental vehicle is to be driven by more than one person.

Is there an additional charge for fuel?
Fuel must be brought back the same way it was given to you.

Is there an additional charge for underage?
Yes, it only applies to customers that are 21-24 years old.

Out-of-state

Can I drive out-of-state?
Vehicles can only be within the state. Contact us for additional fee to take vehicles out-of-state.

Monthly Special

If I rent a vehicle for a month can I get a good price?
Yes, vehicles can be rented by the month and receive a special offer.

Discounts

Do you have AAA, travel agencies or airport employee's discounts?
no, we not offer discounts to members of any one of these associations.

Do you offer coupons?
Yes we do, you can print it out from the web site when available.

Returning vehicles

If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. Let us know in advance for instructions on where to leave your vehicle.